Saturday, December 18, 2010

Our mission

A colleague asked me this the other day. And I had to stop and think about it for a minute. What is my Team's purpose, really? Who do we serve? What are we trying to accomplish? Those are simple questions that should direct our every move. But somewhere along the way we've lost our purpose. And now we have a new big boss who sees our role quite differently than we see it. He's helping me realize that we exist to serve our clients -- in the FIELD. We're a small team and there's always been a lot going on at headquarters or even within my branch to keep us busy. We've never really supported the field, other than socially (they're a great bunch of people). And since it's only a functional relationship (they don't report to HQ), it's really not much of a relationship at all.

I used to always mock those corporate mission exercises. Talk about a waste or consulting dollars. The statement is never more than its fancy plaque. How do you actually implement a new mission -- how can you change the culture without changing the players? But maybe we need to take a closer look at this. Right now, we are falling way short of everyone's expectations and that is not a good feeling.
I've been thinking about it all weekend. None of the old priorities -- the EDRMS, Classification Structure or Retention Schedule -- the pillars of our existence up until now, seem to mean anything to our new boss. Good god, he wants us to pitch in and start boxing up legacy records! I know some of our team (myself included to some extent) think we are beyond clerical work. We're stuck in the theory and would rather leave the minions to figure out how to implement it. Well those days are over. I've gotta get all cosy with paper files again and start showing my new value or else we will no longer exist as a Team -- yikes!

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